Australia & New Zealand field support
Innosolution is a Geek+ strategic partner for Australia and New Zealand localisation, helping deploy, commission, maintain, and troubleshoot warehouse robot systems with local engineers and AI-assisted fault response.
Geek+ official technology partner
Strategic partner
Geek+ brings the global robot platform and provides Innosolution with full technical support. We combine that direct technology backing with deep field understanding to make Geek+ systems work inside local warehouse conditions: site readiness, solution localisation, hardware implementation, commissioning, maintenance, and rapid response when systems need field judgement.
Floor quality, rack alignment, barcode readability, route validation, charging readiness, software handover, and incident response all affect uptime. Our work starts from those details and stays connected to the live operation after go-live.
Geek+ product focus
Geek+ solutions span goods-to-person picking, shuttle-based tote storage, high-bay pallet automation, sorting and conveyor handoff, AMR movement, and software orchestration. Innosolution’s role is localising that portfolio into reliable Australian and New Zealand operations.
Shelf-to-Person / Goods-to-PersonWe localise the practical layer behind Geek+ picking systems: storage presentation, tote and label quality, workstation layout, operator process, route acceptance, and go-live evidence.
RoboShuttle / Tote-to-PersonFor shuttle and lift-based tote systems, we focus on rack aisle accuracy, tote and barcode handling, lift interfaces, access zones, recovery paths, and commissioning tests.
SkyCube / Pallet-to-PersonHigh-bay automation depends on structure, load path, inbound and outbound handover, safety envelope, and acceptance evidence. We support those checks locally across ANZ.
Sorting / Conveyor TransferSorting and transfer work needs clean timing between robots, trays, conveyors, scanners, sensors, exception lanes, and recovery routines.
AMR / Intralogistics MovementWe validate floor markers, route clearance, charger placement, staging areas, traffic behaviour, and operator interaction so mobile robots can run reliably inside live sites.
RMS / WES / IOP / G-StudioWe connect site evidence with robot status, task flow, WMS and WES handover, incident records, maintenance logs, and AI-assisted escalation packs.
Support scope
01Hardware setup, rack and shelf checks, robot deployment, charger readiness, workstation setup, and on-site coordination.
02Floor marker placement, route validation, operational testing, exception handling, and engineering readback before handover.
03Preventive maintenance, robot condition checks, charger and component troubleshooting, and field repair coordination.
04Rapid triage using accumulated fault records, site logs, known error patterns, and AI-assisted response paths.
Field experience
These names represent environments where our engineers have built experience around Geek+ robot implementation, support, maintenance, or on-site issue handling.
National Distribution Centre
Fulfilment operations
Australia & New Zealand sites
Contract logistics operations
Luxury fashion logistics
Fashion logistics operations
Engineering closed loops
Each project connects what was happening, what our engineers found, what we changed, and the readback that proves the result.
Long-term technical ownership across robot reliability and the physical picking interface.
Closed-loop engineering
Because we addressed both the robot faults and the physical root cause, every RS8 issue presented to our team was resolved and the repeated box-drop condition was addressed at its source.
Engineering continuity from complete project implementation into post-go-live support.
Closed-loop engineering
Because field knowledge continued beyond handover, later support could start from an informed understanding of the robot system rather than from zero.
Technical supervision focused on build quality before pressure testing.
Closed-loop engineering
Because quality issues were dealt with before acceptance, the pressure test passed on the first attempt and set a site delivery record.
Two markets, two robot configurations, and support across different lifecycle stages.
Two closed loops
Because local engineers covered both lifecycle stages, DHL had practical Geek+ support for an operating fleet in Australia and a new hardware deployment in New Zealand.
Scheduled fleet care built around condition, evidence, and practical follow-up.
Closed-loop maintenance
Because inspection, servicing, and operational readback repeat as one cycle, the on-site P Series robots continue to operate with strong stability.
Stabilising robot behaviour when the physical navigation environment was far from ideal.
Closed-loop stabilisation
Because the solution was tuned and tested against the real floor condition, the robots continued to operate reliably despite inconsistent QR alignment.
Company names and marks are used only to identify field experience and remain the property of their respective owners.
Field proof
The strongest proof is not a polished showroom image. It is the repeated discipline of installing, checking, diagnosing, and improving systems inside working facilities.
Localised execution
Our team has supported Geek+ robot solution work in retail, parcel, 3PL, and fashion logistics environments, including Myer National Distribution Centre, Shiperoo, DHL, DHL New Zealand, CEVA Logistics, Chanel, and Williams Fashion Logistics.
Large-scale storage structures need clean installation discipline before robots can run reliably.
Navigation quality depends on accurate placement, clean reads, and practical site checks.
Robot handoff points, trays, conveyors, and sensors are checked against the live operating flow.
Small label and tote details can become operational faults if they are not validated early.
Engineer-led delivery
Floor, layout, access, staging, charging, workflow, safety, and operational constraints are checked before promises are made.
Small installation errors can create long-term faults. Commissioning is treated as the foundation of reliability.
Local knowledge, AI tools, and a growing fault database help resolve issues without waiting through time-zone delays.
Each incident, maintenance visit, and site exception becomes structured knowledge for faster future response.
AI advantage
We use AI to organise fault records, compare symptoms, translate technical material, generate checklists, and support field engineers during troubleshooting. The goal is practical: solve more problems locally, sooner.
Founded by engineers
The company starts from technical judgement. Sales, project coordination, and support stay close to field engineering, so there are fewer gaps between what is promised, what is installed, and what keeps running after handover.
Start a local support conversation
Send your site, robot type, fault context, or deployment stage. We will respond with practical next steps from an engineering perspective.
Australia and New Zealand wide site support, with current field experience including Melbourne and Sydney projects.
Local implementation and field-support services for Geek+ robotics deployments across Australia and New Zealand.